Shipping Policy
Thank you for shopping with Joiya’s Collection. We are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines how we process, ship, and deliver your orders across Pakistan.
Order Processing
All orders are processed within one to two working days after order confirmation. Orders are not processed or shipped on Sundays or public holidays. Once your order is confirmed, you will receive a notification regarding the processing status.
Delivery Time
Our standard delivery time is approximately three to five working days. However, delivery to remote or less accessible areas may take additional time depending on the courier service and location. We always aim to deliver your order as quickly as possible.
Shipping Charges
Shipping charges are applied based on your order value and delivery location. Standard delivery charges will be calculated at checkout. We may also offer free delivery on orders above a certain amount, which will be clearly mentioned on our website or promotional offers.
Delivery Areas
Joiya’s Collection currently delivers orders all across Pakistan. No matter where you are located, we strive to ensure your order reaches you safely and efficiently.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS. This will allow you to monitor the status of your shipment and stay updated on its expected delivery.
Delays
While we aim to deliver all orders within the estimated timeframe, delays may occur due to weather conditions, courier service issues, or other unforeseen circumstances. In such cases, we will make every effort to inform you and keep you updated regarding your order.
Incorrect Address
Customers are responsible for providing accurate and complete shipping information at the time of placing an order. Joiya’s Collection is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.
Contact Us
If you have any questions or concerns regarding shipping, you can contact us at any time. Our support team is always ready to assist you. You can reach us via email at joiyascollection.pk@gmail.com or call us at +923289122537.
Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page, and we encourage you to review it periodically for updates.