Return & Refund

Thank you for shopping with Joiya’s Collection. We strive to ensure that you are completely satisfied with your purchase. This Return and Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted.

Return and Refund Eligibility

You may request a return or refund within three to seven days after receiving your order if the product is damaged, defective, or if you have received the wrong item. Requests made after this period may not be eligible for return or refund.

Conditions for Return

To be eligible for a return, the item must be unused, unwashed, and in its original condition. The product must be returned with its original packaging intact. Customers are also required to provide proof of purchase, such as an order number or receipt, when requesting a return.

Non-Returnable Items

Certain items are not eligible for return or refund. These include products that have been used or damaged by the customer, items returned without original packaging, and any sale or discounted items, unless they are received in a damaged or incorrect condition.

Return Process

To initiate a return, you must contact our support team with your order details and the reason for the return request. Once your request is reviewed, our team will guide you through the return process and provide you with the necessary instructions, including the return address. Customers are required to send the product back as per the provided guidelines.

Refund Process

After we receive the returned item, it will be inspected to ensure it meets the return conditions. Once approved, you will be notified, and your refund will be processed within five to seven working days. If the return does not meet our policy requirements, the refund may be declined.

Refund Method

Refunds will be issued through the method agreed upon with the customer. This may include bank transfer, EasyPaisa, or JazzCash, depending on the customer’s preference and convenience.

Shipping Costs

Original delivery charges are non-refundable. In most cases, the cost of returning the item will be the responsibility of the customer. However, if the return is due to a mistake on our part, such as receiving a defective or incorrect product, we will cover the return shipping cost.

Exchange Policy

We offer exchanges for items that are defective or incorrectly delivered. Exchanges are subject to product availability. If the requested item is not available, an alternative solution such as a refund may be provided.

Contact Us

If you have any questions or concerns regarding returns or refunds, please feel free to contact us. Our team is here to assist you. You can reach us via email at joiyascollection.pk@gmail.com or call us at +923289122537.

Policy Updates

Joiya’s Collection reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and we encourage customers to review this policy periodically.