FAQ's

What products do you offer?

Joiya’s Collection offers a wide range of clothing items designed to meet different style preferences. Our collections include casual wear, luxury outfits, and trendy pieces suitable for various occasions. We focus on quality, style, and comfort to ensure customer satisfaction.

How can I place an order?

You can easily place an order by browsing our website, selecting your desired product, and proceeding to checkout. Simply provide your shipping details and complete the payment process. Once your order is confirmed, you will receive a confirmation message.

What payment methods do you accept?

We offer multiple payment options for your convenience. Customers can choose from available methods such as bank transfer, EasyPaisa, JazzCash, or cash on delivery, depending on availability at checkout.

How long does delivery take?

Our standard delivery time is approximately three to five working days. However, delivery may take longer for remote areas or due to unforeseen circumstances such as courier delays or weather conditions.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status and location of your parcel.

What is your return policy?

We accept returns within three to seven days of delivery if the product is damaged, defective, or incorrect. The item must be unused and in its original packaging. For complete details, please refer to our Return and Refund Policy.

Can I exchange an item?

Yes, exchanges are available if you receive a defective or wrong item. Exchanges are subject to product availability. If the desired item is not available, a refund may be issued instead.

Do you offer refunds?

Yes, refunds are provided once the returned item is received and inspected. If approved, the refund will be processed within five to seven working days through a suitable payment method.

Do you deliver all over Pakistan?

Yes, Joiya’s Collection delivers orders across Pakistan. We aim to ensure safe and timely delivery regardless of your location.

What should I do if I receive a damaged or wrong product?

If you receive a damaged or incorrect item, please contact us immediately with your order details and images of the product. Our team will assist you with the return or exchange process.

Can I cancel my order?

Orders can only be canceled before they are processed or dispatched. Once the order has been shipped, cancellation may not be possible. You can contact our support team for assistance.

How can I contact you?

If you have any questions or need support, you can contact us anytime. You can reach us via email at joiyascollection.pk@gmail.com or call us at +923289122537.